Doncaster Culture and Leisure Trust (DCLT), a registered charity delivering premier leisure provision to 15 different venues in Doncaster were looking for a local IT company who could manage all of their IT and provide expert ongoing support, allowing them to put more focus into their company goals and objectives.

DCLT’s IT contract was up for tender and four different companies competed for the contract. However, it was ACS who ticked all of the boxes – forward thinking, 24-hour support, onsite qualified expert engineers and consultants, and a local company with a great reputation.

Process Implementation

DCLT appointed ACS in August 2016 on a 3-year contract with the option to extend for a further 2 years.

After an initial survey of the current technology in place, ACS presented DCLT with an ICT road map that was tailored to them. This was so ACS could take over their IT management but also deliver on their current and future plans and ambitions as they look to develop.

ACS will be providing DCLT with 9-5 access to a dedicated IT help desk and also with an allocated onsite engineer and account manager. This is so if any IT issues arise, they can be dealt with quickly and efficiently. In addition to this, ACS will also be providing out of hours support available between 6pm – 7am should there be any technical emergency.

Office 365 is currently being implemented for the entire company, meaning that DCLT will all be working from one system, giving real time updates and complete integration across all devices – something which is essential for DCLT as they operate across 15 different venues in Doncaster. Company emails will also be migrated into a cloud control environment, moving all existing mailboxes, calendars and contacts.

Client Results

• Successful implementation of Office 365
• Smooth transition of the IT management providers
• Competitive rates on hardware

• Dedicated ACS engineer and team for ongoing support
• Ongoing support and future proofing of IT provision
• 24/7 server monitoring

“We’re really looking forward to working with DCLT and getting started on improving the company’s ICT solutions. As well as installing Office 365, we’re also providing access to 24-hour support, so any problems that do arise will be fixed as soon as possible. We’re honoured to have been chosen to work with the DCLT team and are excited to see how we can further develop their IT management.”

Kevin McEwen, Managing Director

ACS

“We have only been working with ACS for just over a month now and they are already proving to be an excellent IT partner. Their forward thinking and technical expertise is second to none, which was exactly what we were looking for when the contract came up for tender. We’re looking forward to seeing more of ACS and hearing their future plans as our company continues to grow and develop.”

Carl Lewis

Marketing and Communications Manager, DCLT

Conclusion

The takeover of DCLT’s IT management to ACS was extremely successful. ACS have already started implementing Office 365 across all devices, ensuring the company all work from one system.

Training will be provided and full support given as ACS work to improve DCLT’s IT solutions.