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Help Desk

Providing ICT support to meet your businesses requirements

The helpdesk team headed up by supervisor Simon Lund is often the first port of call for our managed service customers across education and business. They must have an all-round knowledge of our services, systems and the technology that has been implemented across our entire customer portfolio.

  • Support tailored to your business
  • Expert technical specialists
  • 96.7% customer satisfaction

Key Features of our Help Desk

Support Plans To Suit Your Business

Businesses with limited ICT resource often out source their entire ICT to us, or we can provide support for certain areas of your business.

Easy Ticket Creation

You can contact us by phone or email Monday – Friday from 8am – 5.30pm. We guarantee fast response times and aim to fix as many issues within 24 hours.

Unlimited Help Desk Interaction

You can contact us as often as you need us, were always here to help.

Audited Management System

We implement audit trails on each ticket to ensure that every issue gets resolved as quickly and efficiently as possible.

Service Delivery KPIs

Based on average monthly records

14 seconds

Average waiting time

2,127

Reactive Tickets Closed

77.36%

Same Day Fix (Calls)

67.13%

Same Day Fix (All Sources)

98.24%

Overall SLAs Met

96.7%

Client Satisfaction

Why work with us

Issues will be dealt with quickly & efficiently

Experienced knowlegable technical team

Free up your resource & time to work on key business issues

Cost effective solutions & support