Minimise print service needs, wastage and cost
- We audit and advise on your print devices and infrastructure
- We install, decommission, relocate, network and train you on the devices
- We reduce the number of print devices you have and ensure resilience and utilisation is high
- We ensure the device is always available to print both with automated toner and rapid fault resolution
A managed print service ensures you have 100% availability to print: we monitor the device; we monitor and resolve any faults; we ensure toner is always available and we help you to do this at the lowest cost for the maximum environmental benefit by minimising paper and print wastage.
Through our managed print service we help you avoid print where you can. We do this in an efficient but friendly way. Put simply, we want to make your printing processes hassle-free to fully secure your complete satisfaction so that, if asked, you’d recommend our managed print services.
Our real time device monitoring system is fully integrated with our operations team and supply chain to create a proactive fleet management tool to offer complete visibility to you:
- Proactive Supplies Management
- Remote Fault Diagnostics
- Management Reporting Tools
Our Service Team resolves 15% of all calls within 20 minutes. Faults of a more serious nature are automatically assigned to a local engineer via a PDA which details the specific device and its full service history.
Using the latest GPS tracking and assisted scheduling tools, our dispatch system makes sure the engineer arrives on time with the most efficient journey to ensure minimum environmental impact.
We have partnered with the three world leading device manufacturers to ensure our customers are provided with the right quality solution for their needs. We have invested heavily to attain the highest accreditations from Ricoh, Canon and HP to enhance the service and advice we offer our customers.
This also applies to our software collection from the industry leaders, Uniflow, Equitrac, and Safecom. Our internal IT architects and their software developers work together to create bespoke solutions for some of our customers.
As the UK’s leading Independent MPS IT service provider our expertise ensure we are never compromised in advising you on the ‘right fit’ for you.