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ACS Hosting Terms & Conditions

Abuse email

If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc). Please contact us at dnsteam@acsdoncaster.com with as much detail about the abuse as possible. A colleague will investigate your complaint immediately.

Customer Service Level Agreement

Please contact ACS using one of our contact methods displayed. Outside of office hours, please email us at dnsteam@acsdoncaster.com. We will aim to respond to all points of contact within 2 business day. Aiming to resolve any issues you have within 5 business days.

Renewal/Expiry Policy

Every domain is renewed on a annual basis, we will send out reminder emails 30 days, 14 days, 7 days and 1 day before expiry. We will send the emails to the email address on the account. It is the registrants responsibility to make sure their contact details are up to date. ACS takes no responsibility if your domain renewal fails due to your contact details being incorrect. If you do not wish to renew a domain please make sure you contact us a minimum of 14 days before your domain expires by emailing us at dnsteam@acsdoncaster.com. Alternatively you can set your domain to auto renew. This can be requested through your account manager. All domains will be auto renewed 14 days in advance of the domain name expiring and will be billed 30 days in advance.

If you do not renew your domain before its expiry date it will have all services we provide suspended and you will have up to 30 days (protected period). After to renew the domain name at the original renewal fee. Please log into the client portal area to view renewal fees. After 30 days your domain will be suspended and will go into a 60 day grace period. Which you can still renew your domain name but with an additional redemption fee of £25 + VAT. This must be requested by email before the 80th day after your domain has expired. After 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar. ACS will not guarantee the renewal of a domain name.

Domain Name Transfers

In the case of TAG transfers, ACS don’t charge for these, however upon renewal the appropriate renewal charges will apply. Please contact your account manager for more information.

Complaints & Escalation Policy

Here at ACS we like to think we get it right all the time, every time but the truth of it is everyone gets it wrong from time to time. We can only improve on our services with valid feedback from you, our customers.
If you wish to make a complaint about a service you have received, please submit an email to us at dnsteam@acsdoncaster.com. Including as much detail from the issue you have. We will acknowledge your complaint within 2 business day and aim to resolve any issues within 5 business days.

If you’re not happy with the initial outcome of your complaint, then please feel free to escalate your issue to Nominet (the .uk registry) here: http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure

A full copy of Nominet’s Terms and Conditions for Domain Name Registration are available on their website